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Admin Assistant vs Receptionist: what’s the difference?

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The job of a receptionist is to be a brand ambassador, deliver amazing first impressions on your behalf and keep customers coming back. They’re crucial to every business they operate within, as they’re the first voice or face a prospective customer, candidate or supplier hears or sees. 

A receptionist is ideal for those businesses who require someone to physically sit in their office and meet and greet visitors. Traditionally working 9-5, they’re there to provide amazing service in-person to your customers. A virtual receptionist is similar, however, the main difference being that they’re based remotely and provided by an outsourced company who trains and specializes agents in customer service. Both are great options and are able to professionally answer your calls and represent your business perfectly.

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What Does a Receptionist Do?

A Receptionist is often the first point of contact for your business. Whether it’s answering phone calls or greeting walk-in clients, their job revolves around front-desk tasks and customer-facing responsibilities.

Key Duties:

• Answering incoming phone calls

• Greeting clients and visitors

• Directing calls or people to the appropriate departments

• Scheduling appointments

• Managing the front office area

Receptionists are crucial for making a strong first impression and ensuring smooth communication between clients and your internal team.

What Does an Administrative Assistant Do?

An Administrative Assistant focuses more on back-office support and internal operations. Their role often involves more detailed organizational and technical tasks that help managers and departments run efficiently.

Key Duties:

• Managing calendars and emails for executives

• Preparing reports and documents

• Organizing files and data

• Handling internal communication

• Assisting with project coordination

Administrative Assistants typically work closely with leadership and play a key role in productivity behind the scenes.

 

Customer Service

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