Call centers are responsible for a wide variety of communication-related services. These include:

• Inbound Services: Handling incoming calls from customers, such as:

  • Answering product/service inquiries

  • Providing technical support

  • Booking appointments

  • Processing orders or payments

  • Resolving complaints

• Outbound Services: Making outgoing calls for purposes like:

  • Telemarketing or sales calls

  • Customer feedback surveys

  • Payment reminders

  • Follow-ups or re-engagement

• Multichannel Support: Many modern call centers also manage:

  • Email responses

  • Live chat assistance

  • Social media queries